TERMS OF SALE and PRIVACY DISCLOSURE.

Pursuant to Legislative Decree No. 206 of September 6, 2005, the customer has the right to cancel the contract and return the goods within 14 days of receipt; and our staff will issue a refund for the amount paid or replace the products within 2 days of their return. The product must be in its original condition, unopened and unused, to ensure the product’s conformity, authenticity, and quality.

Pursuant to Article 56, paragraph 2, of Legislative Decree No. 206 of September 6, 2005 (Consumer Code), in case of exercising the right of withdrawal, the direct costs of returning the goods shall be borne by the consumer.

Right of Withdrawal, Order Cancellation, and Food Product Handling

Consumers have the right to exercise their right of withdrawal within 14 days of receiving their order, in accordance with applicable laws governing distance sales, subject to the exceptions provided for by law.

To exercise your right of withdrawal, you must submit a request using the form provided on the website, indicating your order number and the information needed to process your request.

For hygiene and food safety reasons, sealed food products (such as extra virgin olive oil in cans, bottles, or other containers) may be returned only if they are intact, unopened, unaltered, and in their original packaging.

Opening the package, removing the seals, or otherwise tampering with the original packaging will result in the return being rejected, as the product cannot be resold while ensuring its quality and safety.

You can request to cancel your order within 3 hours of purchase confirmation. After this time has elapsed, if the order has already been prepared, processed, or handed over to the courier, it may not be possible to cancel it.

If a product is damaged during shipping or if the item received is different from the one purchased, the customer must report it promptly, attaching photographs of the product received and the packaging.

After conducting the necessary checks, we will replace the product or provide another solution in accordance with current regulations.

We do not offer refunds or replacements for products that have been damaged after delivery, opened, used, or stored improperly by the customer.

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